Terms and Conditions

Terms and Conditions

Delivery Promise

All orders are normally despatched to the delivery address that you supply within 10 days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order.

Supply of Goods

Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order.

Pricing

The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

Colour Reproduction

Every care has been taken to ensure that the description and specification are correct on our website. However while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.

Delivery Discrepancies

Before signing for the goods you should check the items against the despatch note. If you find any discrepancies you must tell us within 48 hours of receiving the goods. We regret that we are unable to investigate any queries after this time.

Cancellations and Returns

If you change your mind, you must notify us in writing (email, fax or post) within 7 days of placing the order. We accept the return of all items only if they are returned within 7 days of delivery, unused and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Contacting Us

linensbypost.com is a trading brand of To Catch A Dream. If you need to contact us, please email enquiries@linensbypost.com. Alternatively, you can telephone us on 01423 503060, fax: 01423 563363 or write to - To Catch A Dream Ltd., The Drill Hall, Commercial Street, Harrogate, HG1 1TZ.

Errors & Omissions

Despite taking every care, we do not guarantee the information on this website and accept no liability for any omissions or errors, we also reserve the right to make changes to products without notice.

Copyright

This website including all content is copyright protected. Material maybe copied for private, domestic use, for other uses, please contact us for permission.

Customer Service

In the unlikely event that you are unhappy with any aspect of our service then please contact Terry Dixon on 01423 503060 who will make every possible effort to resolve your query.